If you’re a current or prospective customer, you might wonder why it’s worth taking the time to pick up the phone and call our office. Here are some compelling reasons why calling can be incredibly beneficial for you:

Speak with Knowledgeable Staff

When you call our office, you’re not just talking to any customer service representative. You’ll get to speak with highly knowledgeable staff who are experts in their field. This team includes Ed, the owner of IMPAC Inc., who is an encyclopedia of chiropractic knowledge. Ed has a wealth of information on various chiropractic tools and techniques, and he is always eager to share innovative ways to use our products for the best adjustments. His insights are not only helpful but have long-lasting impacts—many customers, including myself, continue to use his advice years later.

Gain Extra Information

By calling, you can access additional information that isn’t readily available online. For example, Ed can describe in detail the different ways to use various adapters, ensuring you get the best results for your patients. Whether you’re curious about a specific tool or need guidance on a new technique, our staff can provide the information you need to feel confident and informed.

Meet Our Phone Team

  • Ed Miller: As the owner, Ed brings decades of experience and is a fountain of knowledge about chiropractic care and tools.
  • Andrew: Andrew, is our tech support genius and in-house engineer. If you have any technical questions or issues, Andrew is your go-to person.
  • Mary: Our accountant runner, Mary, is available to help with payment plans and financial issues, making the process smooth and stress-free.
  • Jim: Jim is the knowledgeable sales expert and the first person most customers speak to. He excels at recommending the best packages and adapters to meet your specific needs.
  • Dr. Paul Lindsey: While not an official employee, I have contracted with IMPAC Inc. I’ve used their instrument-assisted adjusting tools for over 15 years. I organize all the CE courses on www.instantchiro.com and am always happy to talk about our products and their benefits.

Of course, there are many more employees that make IMPAC Inc. work so well, but you probably won’t end up speaking to them on the phone.

Personalized Support and Peace of Mind

Our team is here to provide personalized support and put your mind at ease. Whether you have technical questions, need help with product usage, or are looking for financial guidance, we offer tailored solutions that cater to your specific needs. The personal touch and expert advice you receive from our team can make a significant difference in your practice.

How to Get the Most Out of Your Call

  1. Prepare Your Questions: Before calling, jot down any specific questions or concerns you have. This will help you make the most of your time and ensure you get all the information you need.
  2. Be Open to Advice: Our team has a wealth of knowledge, so be open to their suggestions and tips. You might learn new ways to improve your practice and patient care.
  3. Follow Up: If you receive advice or instructions during your call, be sure to follow up on them. Implementing these tips can lead to better outcomes for your patients and your practice.

Conclusion

Calling our office is more than just seeking customer service—it’s about gaining access to a wealth of knowledge and personalized support that can transform your practice. Whether you need technical support, financial advice, or expert insights into chiropractic tools and techniques, our team is here to help. Don’t hesitate to reach out and experience the benefits of talking to our knowledgeable staff.